BASELINE ENTERPRISE STANDARDS FOR TELEPERFORMANCE PDF

real-time: ✓ TP CCMS. ✓ TP Observer. ✓ TP Client. ✓ TP Reports. ✓ TP Passport. ✓ TP Desktop. ✓ Baseline Enterprise Standards of Teleperformance (BEST). The Teleperformance culture is based on five core values: Integrity, Respect, .. BEST (Baseline Enterprise Standard for Teleperformance), are. This set of corporate internal standards, named TOPS (Teleperformance Operational Processes & Standards) and BEST (Baseline Enterprise Standard for .

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The agent handled the call during a very stressful time when the customer was looking to find a hotel for an elderly parent and move him from the path of stanards oncoming hurricane. We go to work day in and day out because the work that we do matters, and the people that we interact with needs our skills and our talents to help them solve problems that are important to them. A vital component of any leadership strategy, which is often overlooked, is feedback mechanisms.

They can select not only the mode of communication, but also the…. We try to impart the unique culture — we have Teleperformance DNA running through our blood, we live and breathe enrerprise corporate values, diversity and inclusion are the norm, baseine is strong and vigorous, and the caring nature of the people is innate.

CCMS is an innovative solution utilized by standars levels of Teleperformance employees to effectively organize, analyze and manage standardz operations.

By defining, sharing, and implementing worldwide best practices, Teleperformance assures consistency and quality in all its operations, all over the world. We take pleasure in creating a Great Place to Work for our people so they are enabled to take care of their customers. TEP FPthe worldwide leader in outsourced omnichannel customer experience management, serves companies and administrations around the world, with customer care, technical support, customer acquisition Core Servicesas well as with online interpreting solutions, visa application management services, data analysis and debt collection programs Specialized Services.

This set of corporate internal standards, named TOPS and BEST, aims to improve the quality of existing practices and processes in the company to ensure consistency and high performance in our operations all over the world. As technology and innovation transform the way companies do business, it will teleperfformance imperative that…. August 6 Customer Standaeds. Technology has changed the way we communicate.

It is all about teamwork between operations, departments, quality system and the audit team. Baseline Enterprise Standard for Teleperformance BEST By defining, sharing, and implementing worldwide best practices, Teleperformance assures consistency and quality in all its operations, all over the world.

It reveals the consistency of our processes, our alignment with Teleperformance values, and continues to reflect the commitment with our employees, clients, customers and shareholders. The ability to still surprise them with such genuinely caring service that surpasses expectations is one of the most remarkable traits of the people of Entdrprise in the Philippines.

Teleperformance Desktop is a targeted communication solution.

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A comprehensive, self-help reporting application that empowers users with the ability to generate on-demand reports for real-time analysis and decision making. Marilyn Romero-Ventenilla and Ethel Macalino contributed to this article. A shining example of feedback we basline was provided by a hotel booking customer who was very impressed by the care and dedication shown by our agent.

This manual of standards ensures high service quality, excellent performance, and proactive management of new and existing programs.

Teleperformance in the Philippines Cares is our latest brand communications campaign, launched in Now, customers choose how they want to interact with brands and companies. This telepetformance is achieved through structured processes that provide leaders with consistent assessments of agents’ results. The articles centered on how the changing economy will require leaders and employees who retrain and often completely transform their skills multiple times throughout their enherprise life.

Teleperformance in the Philippines Cares about people and the customer experience | Teleperformance

We tell every potential client about our high standards. Identifying fog main reasons that lead customers to get in touch with Teleperformance makes it possible to more effectively guide performance and work on the most relevant issues.

teleperformqnce TOPS is a daily performance management process: Standatds tool that empowers management to customize the approach to customers according to their mood, increasing the perceived quality of customer care. Avoiding the Leadership Bubble. It manages programs in languages and dialects on behalf of major international companies operating in a wide variety of industries. Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service.

These are our globally-tested operational systems that guarantee consistently excellent performance through our people. Through decades of business and client service leadership, Teleperformance’s commitment to quality has delivered BEST.

Mobile devices and social media help us stay in touch whenever and wherever we want. To bring the right solution to each customer, we help our partners define the best customer service strategy and deploy an efficient and unique operation to handle each interaction, no matter the location. Custom reports baseilne also be saved for future use and shared with other users.

They are included in the following indices: By following these processes, the leadership team achieves more efficiency, allowing them to spend more time giving support and feedback to agents, based on consistent analysis.

Through its intuitive, web-based report builder interface, users have the flexibility to generate custom reports, evaluate large amounts of information, and increase visibility of their core metrics. We tell them of our global network, the deep well-spring of experience and expertise, and the full range of latest technological tools and solutions for whatever requirement they may have. Leave this field empty. The same floor management process in every single site in the world reduces variation among leaders and among agents, and increases productivity, ensuring that all Teleperformance clients receive higher quality service everywhere.

Telrperformance the end of the day, there will be metrics and numbers that show our performance. Listening to feedback from stakeholders including employees, customers, shareholders, constituents, etc and then acting on that feedback can be as critical to business success as financial management, strategy and execution. This data is stored for reporting and analysis by time period and mood.

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Teleperformance CCMS integrates data from many systems and departments into a comprehensive view of performance at every level. TCD shows the most current subjects of interest to customers. Identifying the main reasons that lead customers to get in touch with Teleperformance is one of the main purposes of TCD. Teleperformance in Portugal isfor the first time, certified in all six Teleperformance Group processes at the same time.

BEST also reinforces consistent best practices in project and Human Resources management in all Teleperformance operations worldwide. When we know about them in advance, we can better prepare our team to have assertive responses to clear 80 percent of such interactions.